Case Study: Mango Grove usability testing
Methods: heuristic analysis // usability test // remote usability test
Tools: numbers // usability lab // zoom.us // trello // axure
USERS:
Networking Professionals
challenge:
Watch the users naturally navigate through the Mango Grove website and take note of where there were frustrations or roadblocks for them.
Goals:
Gather insights from the users on how the Mango Grove site can be improved upon and what positives can be taken from the sessions.
Gain understanding of what the user would like to see from a site like Mango Grove.
Research
We performed a heuristic analysis of the site to get a better understanding of how it functioned and how it met the goals of the stakeholders. The five of us compared our findings with one another and came up with our top pain points to address further into the project.
We also conducted usability tests. 3 in-person at a testing lab as a group and 2 individual remote tests utilizing video and screen sharing technology such as zoom.us.
We took the information we gathered from our heuristic analysis to write a script, which included scenarios and tasks that were given to our participants to complete within our 30 min. testing window.
Findings
During the testing, we utilized an online note taking tool called Trello to keep all of our findings sorted and organized in one place. Once we were through with all testing we were able to utilize our notes and organize them under which tasks, scenarios, and participant. With this done we were able to narrow down the major opportunities from each task which gave us what we needed to build our report and recommendations going forward.
Recommendations
I created wireframes using Axure to address the main opportunities within the Mango Grove website. They show how to improve the site's overall usability as well as adding some depth to the site. These wireframes would need to be tested again and refined following the findings of that test.
